Free Delivery Free Delivery On Orders Above €50 - Use Code: FREEDEL

Frequently Asked Questions (FAQ)

Delivery Questions

If you place your order before 3:00pm your order will be delivered the next working day via An Post delivery. This excludes bank/public holidays and weekends. Next day delivery is not available internationally, this includes Northern Ireland and the UK. Please note delivery times are Estimated. We can’t guarantee next day delivery on extremely busy periods or on the rare occasions where An Post may be delayed due to bad weather. For a full list of delivery destinations, delivery times and fees click here

Yes, we deliver to Australia, Austria, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France (inc. Corsica & Monaco), Germany, Hungary, Iceland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom and the United States of America.

No, the majority of our items are manufactured in a warehouse in Galway and collection is not available.

No, in Ireland delivery is Monday to Friday only. However on some occasions, if your post could not be delivered on the Friday, due to “no answer at the door”, sometimes An Post may try again on Saturday morning. International mail delivery days may vary and cannot be guaranteed so ordering in advance is recommended.

Yes, after your order has been processed. We will email you a tracking code along with a link to An Post’s tracking page.

Yes, except on the wooden cutting boards. The wooden cutting boards take an additional 24 hours.

Delivery within Ireland and the UK is €4.95 . Delivery to European countries is €14.99. Delivery to Australia, Canada, New Zealand and the United States is €19.99.

No, you will only receive a confirmation email with all your provided information. We do not post any information regarding the price or the personal information of the person who has ordered the gift. If you want us to send a complementary card, we can do that. Simply enter your card message at the checkout page. If you want your name on the card you must enter you name along with the card message.

We do not offer gift wrapping at this time. We use bubble wrap to make sure the items arrive safe and sound. However, we will wrap the cups and framed prints in a nice burgundy tissue wrapping paper.

Personalised Gifts

Yes and No.

Yes: We can show you certain examples of previously designed personalised prints and cups. For example if you wanted to see the “Where we got Engaged” product in a light blue, with France being the location, we can show you an example of one we created before. Or, if you wanted to see the GAA cups with the male from Cork and the female from Kerry, we can show you an example and so on.

No: We can’t design your caricature or coat of arms without payment. This would be very time consuming and would just not be feasible.

Any questions regarding drafts please email us on info@engagementgifts.ie

Yes. On our personalised framed prints and personalised mugs all text can be edited or removed however you want. If you want to add a beard or glasses to any of the people on the personalised mugs or prints please leave a note on the “order notes” field at the payment page.

If you have any questions about making additional changes to our products, please email us on info@engagementgifts.ie

Returns & Damaged in Transit

We have a no quibble return policy on all non-personalised products. If the gift is personalised and you changed your mind after the product was shipped, then as the item is personalised, it can not be returned. We only replace personalised items if they are defective or damaged. In this instance we will resend you a replacement, free of charge.

In the rare occasion your order is damaged in transit we will replace any items that were damaged, free of charge, with no fuss. Simply email us a picture of the damaged item along with your name and order number and we’ll get the replacement out in the next delivery.

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